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Frequently Asked Questions

What if I forget my password?
If you have forgotten your password, click here to have a temporary password emailed to you. You can then login to your account, and enter a new password. If you do not receive an email containing your temporary password within a few minutes, contact us at magicsupport@ustoyco.com and a Customer Service representative will be happy to assist you.



How do I change my billing address?
In the event you need to change your billing address, you can access your account information at anytime by logging in on our website. Once logged in, click on the My Account link and choose Address Book from your account dashboard. From this area you can update your Billing Address as well as any saved Shipping Addresses you have saved on your account. If you have problems changing your address information, contact us at magicsupport@ustoyco.com and a Customer Service representative will be happy to assist you.

 

What if I have spam filtering setup for my email?
If you have an email spam filtering service with your email provider, please add magicsupport@ustoyco.com to your “Safe List” in your junk mail folder options. This change will allow you to receive emails relating to Order Confirmations, Password notifications or Newsletters (if you have opted to receive them).

 

How can I get more information on an item?
If you have a question about a specific item(s), please contact us at magicsupport@ustoyco.com with the subject line “Request Additional Item Information” and a Customer Service representative will send you more information as soon as possible.

 

Shopping Cart / Checkout Issues
If you should have problems at any point while viewing your Shopping Cart or Checkout, please contact us at magicsupport@ustoyco.com with the subject “Checkout Error” and include a detailed description of the error you are experiencing. We will get back with you as soon as possible. You may also call our store at 913.642.8247, and a Customer Service representative will be happy to assist you

 

How to Order Offline
If you'd like to place an order by phone, please call our store at 913.642.8247 and a Customer Service representative will be happy to assist you.  


Store Hours: 
Monday – Friday: 9:00 A.M. to 8:00 P.M. 
Saturday: 9:00 A.M. to 5:00 P.M.
Sunday: 9:00 A.M. to 6:00 P.M.

 

Mail to:
U.S. Toy Magic
2008 W. 103rd Terrace
Leawood, KS 66206